Return Policy

Returns Policy & Warranties

Bears of Bridge Cottage aims to always provide high quality Goods. On occasion however, goods may need to be returned.  Returns are governed by our Terms and Conditions.

The following is an extract from our Terms and Conditions:-

Owing to the nature of our business and products we are unable to offer any warranty for any Goods, however if a handcrafted product should develop a fault that is not through misuse please contact us via www.bearsofbridgecottage.co.uk/contact-information and we will do our best to make good this situation free of charge.

You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 working days after the Goods have been delivered.  If you change your mind about the goods within this period, please return them to Bears of Bridge Cottage  within 10 working days of receipt.  You are responsible for paying shipment costs if Goods are returned for this reason.

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 working days to arrange collection and return.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.

Hand Crafted products only - If any Goods you have purchased have faults when they are delivered to you, you should contact Bears of Bridge Cottage within 7 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods, or alternatively at your request a replacement product will be provided.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to Bears of Bridge Cottage within 7 working days and arrange collection and return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If you wish to return Goods to Bears of Bridge Cottage for any of the above reasons, please contact us using the details on www.bearsofbridgecottage.co.uk/contact-information to make the appropriate arrangements.

Bears of Bridge Cottage reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Such discretion to be exercised only within the confines of the law.