Customer Peace of Mind

Customer Peace of Mind

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We want you to be entirely delighted with your transaction from start to finish. 

It's as simple as that.

 

So, we have a simple approach to our business ethics.....

  • Choose only bears that will meet the exacting needs of our customers
  • Use only the finest materials for handcrafted products
  • Never sacrifice quality for cost

A simple approach to the way we work....

  • Do what you say you will do
  • Always keep the customer informed
  • Resolve any complaint no matter how small

And a simple approach towards the future....

  • Keep our customers happy so they will come back

 

In summary, be comfortable buying from us.

 

Have no worries that your privacy will not be totally respected, or that your details will be shared with any other party.

Be absolutely 100% confident that your experience with us will be a good one, even if the gremlins decide to get involved.

And finally, be prepared to fall in love with your new bear, because you are the next chapter in their life!

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